Help desk, security and accounts for San Francisco offices of 5 to 50 people, with our own crew for the cabling, Wi-Fi, conference rooms and cameras, including moves in high-rise and older buildings.
The IT is the same everywhere. The building is not. These are the parts of a San Francisco job we plan for first.
Property managers ask for certificates of insurance, scope letters and a booked freight elevator before anyone pulls cable. We send the paperwork early so the install date holds.
In a high-rise your internet arrives in a shared room and climbs the riser to your floor. We coordinate the path with the building engineer and label it so the next move is easy.
Which carriers are already lit depends on the address. We check before the lease is signed, order early, and add a second carrier or cellular backup where the office cannot go dark.
Brick, plaster and historic interiors in Jackson Square and downtown limit where cable and access points can go. We survey first and plan the routes the building allows.
Many buildings allow noisy work only after hours or on weekends, with dock time booked in advance. The crew works to the building's schedule, not the other way around.
Everyday issues are handled by the remote help desk. Hardware, network work and installs are scheduled visits, planned so one trip covers the work.
Which carriers are lit, where the telecom room is, and what the building allows for cable routes and work hours.
Carrier ordered, cabling and Wi-Fi designed, rooms specified, paperwork to the property manager.
Cable, rack, access points, cameras and door access installed inside the building's work windows.
Desks, printers and rooms tested before Monday. The help desk takes over from there.
Most San Francisco IT providers stop at the laptop and bring in a separate cabling contractor for a move. Regent5 IT is the IT division of a licensed electrical and low-voltage contractor in San Carlos, so the people who design your network are the people who install it, and the help desk that supports it afterwards already knows how it was built.
Yes. Everyday issues go through the remote help desk, Monday to Saturday from 9 to 5, with 24/7 remote support for clients on service agreements. Hardware, network work and installs are scheduled on site from our San Carlos office.
Yes. We check the building before the lease, order the carrier, send insurance certificates and scope letters to the property manager, and install inside the building's work windows.
Start with the carriers already lit in the building, since a new build-in can take weeks. We compare what is available at the address and add a second carrier or cellular backup where downtime is not an option.
Yes. Our own crew runs and tests the cable, builds the rack and works with the building engineer on riser and telecom room access.
Mostly offices of 5 to 50 people: law firms, investment firms, startups and agencies. Plans are scoped to your seats, devices and security needs after a short assessment.
Yes, for the executives and founders we support at work. Home networks, devices and the link back to the office are handled through our private clients service.
Thirty minutes on site. You get a written picture of your network, devices and rooms, whether or not you hire us.